Shipping policy
Shipping Policy – byLuméra
At byLuméra, we strive to deliver your order as quickly and smoothly as possible. Please read the information below to understand how shipping works.
Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times vary depending on your location:
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Norway & Europe: 7–15 business days
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International: 10–25 business days
Please note that these delivery times are estimates and not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout. From time to time, we may offer free shipping promotions, which will be clearly stated at checkout.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information when available. Please allow a few days for tracking updates to appear.
Customs, Duties & Taxes
byLuméra is not responsible for customs fees, import taxes, or other charges imposed by your country. These costs are the responsibility of the customer.
Delays
We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, or other circumstances beyond our control.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer.
Lost or Stolen Packages
byLuméra is not liable for lost or stolen packages once they are marked as delivered. If your package is missing, please contact the shipping carrier directly using your tracking number.
Contact
If you have any questions regarding shipping, please contact us at:
📧 milla.aabo@hotmail.com